The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. We're part of TUI Group - one of the world's leading travel companies. Several of the largest companies, including TUI, Love Holidays and Virgin Holidays are issuing credit notes for cancelled bookings in the first instance, even when customers have asked for a cash refund. Thousands said company was not paying refunds within required 14 days, says CMA, Wed 16 Sep 2020 05.31 EDT A Tui spokeswoman said: “We remain sorry that holiday refunds took longer to process during the height of Covid-19. Travel After Brexit Travel Jobs Frustrated customers have been unable to contact Tui's customer service staff in order to get a refund or make amendments to their holiday plans, with many being offered vouchers instead. Some images shown throughout this website do not represent current operational guidelines or health and safety measures such as face masks and physical distancing requirements. Tui allowing refunds for cancelled holidays. However they have not done anything & this will be their undoing if they survive. 5.9M likes. Martin Lewis has shared his advice on how to successfully get a cash refund from TUI following the Anglo-German airline's decision last week to extend the suspension of flights from Britain. Cruises, hotel stays, package holidays and almost all of TUI’s flights are cancelled and the company is offering the opportunity to rearrange their holiday plans. Johnson did not receive a refund at that time. Britain’s biggest travel firm insists that customers accept a refund … If payment is not received by May 5, Pirie said Right to Refund reserves the right to petition the courts for TUI to be wound up. Tui told the CAA that ‘on average, cash refunds will be processed within 14 days’. Airlines are breaking commitments to speed up the process . They may wait until the last Thursday before your holiday to check the updated government travel corridor list in hope that they can resume holidays there. Booked an accommodation only holiday through Tui and paid in full. TUI. I paid £200 deposit on a tandem mastercard. Scandalous for many reasons.If only Tui UK were to put out a statement saying due to obvious reasons, refunds will be actioned when able to & send out an e mail confirming the refund. Has anyone actually received a refund for a cancelled holiday due to the corona virus. By Harriet Mallinson. Tui was reprimanded by the CAA for automatically issuing vouchers and then making customers wait a further 28 days before they could apply for cash, and the airline promised to begin the cash refund process once a passenger is notified of a cancellation. TUI customers who have cancelled holidays booked before 11 June can now apply for a cash refund online. Tui has committed to regularly reporting the time it has taken to make refunds to customers over the coming year. 1 TUI airport transfer coach at … PUBLISHED: 13:46, Tue, Apr 21, 2020 | UPDATED: 22:19, Tue, Apr 21, 2020. According to the Package Travel Regulations, all travel companies are required to pay a full cash refund with two weeks of cancelling a trip. Tui, Europe’s biggest holiday company and the biggest tour operator in the UK, will also write to all customers who have accepted credit notes in place of a refund to give them the option of converting it into a cash refund. The advice can change so check regularly for updates. © 2020 Guardian News & Media Limited or its affiliated companies. And all of our holidays are designed to help you Discover Your Smile. Travel Money ATOL protection does not apply to the other holiday and travel services listed on this website. Abta said tour operators were being squeezed by refund requests for money that had been paid to suppliers, such as airlines and hotels, and not returned. TUI UK has now given formal commitments to the CMA to contact customers who have an unused credit note, to let them know they can convert it to a refund, which will be paid within 14 days. It initially told us it was not giving customers refunds and that they must rebook, but after Which? Some were worse than others. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. document.getElementById("copyRightYear").innerHTML = "© " + new Date().getFullYear() + " TUI Group"; The Competition and Markets Authority (CMA) said thousands of people had complained that Tui UK was not paying refunds within the 14 days mandated by consumer protection law. Privacy Notice Tui loses £1.8bn so far this year amid Covid-19 travel shutdown, Tui enjoys record bookings after Thomas Cook collapse, Brexit and Boeing 737 Max dent Tui profits, Tui says Boeing 737 Max grounding could cost firm up to €300m, Brexit, Boeing and blistering weather put Tui on the road to trouble, 'Tui took £260 off my prepaid card after I didn't use it for six years', Travel spending: Put your kids’ cash on a card before they go, Thomson to launch final TV ad before Tui rebrand, 14 days mandated by consumer protection law, accepted credit notes in place of a refund. See Travel Aware page - for travel advice from TUI. Useful. Poor state of affairs TUI. Ryanair said it had issued more than £670m in refunds … MyTUI app Discover Lakes & Mountains The watchdog said Tui has already refunded the "vast majority" of customers, but any outstanding refunds will now be paid by September 30. However, the Package Travel Regulation (2018) does state that travellers are able to terminate the package before the start of the holiday, without paying in any termination fees in … The regulator has written to more than 100 package holiday businesses to remind them of their obligations to comply with consumer protection law and has opened investigations into a number of operators, it said. Quite true & they (Tui) are doing an exceptional job of it too. All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. Our website uses cookies to improve your experience. Despite not being physically able to go a refund is not being given and to change the booking which won't be offered at the same price for any date. Not one of the 20 companies we contacted was consistently meeting their legal requirements to refund consumers within the statutory timeframe . Any TUI Airways flight only or TUI or First Choice accommodation booking will not be protected under the ATOL scheme or the ABTA bonding scheme. When you pay you will be supplied with an ATOL Certificate. See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. The refund came with no explanation, but TPG had mentioned Ballard’s case specifically when inquiring about Grand Circle’s policy. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. You paid in full for the first trip in cash and a £400 deposit for the second trip, also in cash. TUI Group Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. Menu . Reply. The UK’s largest travel agent and tour operator has cancelled all holidays up to and including 14 May. 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